Service manager training, Scotland

The SafeLives accredited training course for service managers in Scotland has been developed by experts in the field based on the most up-to-date insight available.

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

The course offers a portable progression qualification for service managers who would like to benchmark their knowledge, develop their skillset and learn how to manage and deliver an effective and safe risk-led service. You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Key topics to be covered by the course include: effective and safe governance; human resources and staff support; sustainability; effective tendering and the move towards a commissioning framework and multi-agency work. 

Course details

This course includes 2 days of training and 2 days of workshops.  It is accredited at Level 4 by OCN London and qualifies as 12 credits.

There are no courses open at the moment but please register your interest in future courses.

Further info is available in our FAQs.

About the trainers

Andrea Beavon

Andrea is currently the Violence Against Women Coordinator with Scottish Borders Council and manages a number of staff delivering domestic abuse advocacy, safe housing option and CEDAR groupwork services.  

Andrea chairs the local Marac Steering Group and manages the Marac Coordinator as well as being responsible for the development of policy and practice to enable good service provision for all victims of gender based violence. Andrea was responsible for setting up the local rape crisis service, and the current domestic abuse services with responsibility for service development, staff recruitment and quality assurance.

Prior to this Andrea spent many years working in frontline practice before moving to training and workforce development with Glasgow University and Drugscope's STRADA project delivering a range of courses for social workers, health visitors, prison staff, police officers and voluntary sector staff. 

Deborah Cartwright, CEO, Oasis Domestic Abuse Service

Deborah has been in the role as CEO for Oasis Domestic Abuse Service since 2008. Deborah has been responsible for developing the service into an organisation committed to robust systerms and infrastructure. Deborah also established and developed a Leading Lights accredited Idva service which now leads a consortium delivering a Kent-wide Idva service since April 2013.

Deborah has wide experience of both strategic and operational management. She regularly delivers training to agencies within Kent and has recently completed her PG Dip Voluntary Sector Management at CASS Business School. She has been the chair of the Thanet domestic abuse forum for a number of years and a trustee of Kent Union since July 2013 with special responsibility for governance and appointments.