For Domestic Abuse Service Managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement

Service Manager Spring 2024 Course

Applications are now closed 

For future courses please register your interest here


Course Overview

Format: The course comprises 7 days of online training via Zoom, delivered in 2 blocks. Pre-course resources must be read/watched prior to attending Day 1 of the training.

Assessment:  Written portfolio submitted after online attendance. 

Price: £845 per learner*

*Subsidies:  We are committed to supporting smaller and specialist services to access our courses. To help facilitate this, we offer a fixed number of subsidies (on two tiers) for services with an annual income of less than £1 million (£600 per learner) and less than £500,000 (£350  per learner).We use information on the application form to determine who to award the subsidised spaces to.

Time Commitment:

Pre attendance requirements – 1.5 hours

Online classroom - 18.5 hours

Video learning - 2 hours

Written assessment and Self-study - 98 hours

Total qualification time - 120 hours

If you are a professional in Wales and are interested in the SafeLives Service Managers' courses please visit here 

SafeLives is an equal opportunity training provider that is committed to diversity and inclusion. If you need any adaptations or support to complete an application form please email training@safelives.org.uk or call 0117 403 3224



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