A woman teaching a class, holding a whiteboard marker and a piece of highlighted paper.

Domestic abuse training for service managers

Support service managers to grow and nurture their service, in accordance with sector best practice.

Key course features

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing. This training is specifically designed to enhance Service Managers’ skills in:

  • Effective and safe governance
  • Human resources and staff support
  • Sustainability
  • The commissioning framework
  • Multi-agency work

Course overview

The Domestic abuse training for service managers course aims to help service managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach. You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing. Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales, please see our Training for service managers in Wales

We are delighted to announce that, following an open competition, we have been awarded funding from the Ministry of Justice, under the Independent sexual violence advisors (ISVA) and Independent domestic violence advisors (Idva) Training and Infrastructure Fund.

With this provision, we are now able to offer the 2024 courses at a reduced cost – please see the new costing below.

I have already implemented a different way of handling managerial supervision and case reviews and have looked at existing policies with a fresh eye. I will next introduce peer led case audits and structured reflective time and debriefs for the team. I'm sure as we go along there will be other changes as a result of my learning

Previous learner - 2023 cohort

Time commitment

The course comprises 7 days of online training via Zoom, delivered in 2 blocks. Pre-course resources must be read/watched prior to attending Day 1 of the training.

  • Pre attendance requirements – 1.5 hours
  • Online classroom – 18.5 hours
  • Video learning – 2 hours
  • Written assessment and Self-study – 98 hours
  • Total qualification time – 120 hours

Further information including details about the course structure can be found in our FAQs about our domestic abuse training for service managers’ course.

I don't see the end of the course as the end of my learning and the end of any change, it is really just the beginning. Not only will my practice change but organisational policies and protocols will change and be improved as a result of this training.

Previous learner - 2023 cohort

Eligibility

This course is aimed at service managers and lead practitioners (senior level staff or team leaders) working within domestic abuse services (e.g. Idva, Idaa, outreach, floating support, and refuge).

Our Domestic Abuse Training for Service Managers’ course is the first step in gaining Leading Lights accreditation. If this is your intention, services are asked to submit an application for the SafeLives Leading Lights programme within a year of training.

Further information including details about the link between our domestic abuse training for service managers’ course and Leading Lights can be found in our frequently asked questions (FAQs)

Price

£422.50 per learner

Subsidies

We are committed to supporting smaller and specialist services to access our courses. To help facilitate this, we offer a fixed number of subsidies (on two tiers) for services with an annual income of less than £1 million (£60 per learner) and less than £500,000 (£35 per learner).We use information on the application form to determine who to award the subsidised spaces to.

If you are a professional in Wales and are interested in the SafeLives Service Managers’ courses please visit this page.

How to apply

Applications for the Service Manager Spring 2024 Course are now closed

Register your interest in future courses

Accessibility 

We welcome learners of all backgrounds and abilities. We encourage you to share with us any details on accessibility and diversity needs so we can ensure the right support is in place. You can also contact us if you have any queries via training@safelives.org.uk.

You may also be interested in

Leading Lights accreditation

Leading Lights is SafeLives’ gold standard accreditation programme for community-based domestic abuse services across the UK.
A woman teaching a class, holding a whiteboard marker and a piece of

Training for service managers in Wales

Our training for service managers in Wales aims to improve the effectiveness of domestic abuse services in Wales by providing advice and guidance on services’ operational and strategic management approach

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