For Domestic Abuse Service Managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement

Service Manager Autumn 2024 Courses

Applications are now open until 12pm on 17th May 2024

Please find the application links in the table below

For future courses please register your interest here


Autumn 2024 Course Dates

In Autumn 2024, we will be running 2 courses. Please note that you must be able to attend all 7 days of the course, and only apply for your 1st choice. 


  SM2402 SM2403
Format Hybrid - day 1 in Bristol, days 2-7 online (via Zoom) Fully online (via Zoom)
Day 1 Venue SafeLives Suite 2A Whitefriars, Lewins Mead, Bristol BS1 2NT Online
Dates & Timings
  1. Monday 23rd September: 9:30-16:30
  2. Monday 30th September: 13:00-15:00
  3. Monday 7th October: 13:00-15:00
  4. Monday 14th October: 13:00-15:00    
  5. Monday 21st October: 13:00-15:00     
  6. Monday 9th December: 13:00-15:00   
  7. Monday 16th December: 13:00-15:00
  1. Thursday 7th November: 9:30-16:30
  2. Thursday 14th November: 9:30-11:30
  3. Thursday 21st November: 9:30-11:30
  4. Thursday 28th November: 9:30-11:30
  5. Thursday 5th December: 9:30-11:30
  6. Thursday 16th January 2025: 9:30-11:30
  7. Thursday 23rd January 2025: 9:30-11:30

MOJ Rate


Full Price


Subsidies Services with an annual income of less than £1 million (£60 per learner) and less than £500,000 (£35 per learner). Limited number available.
Application Link Apply here for SM2402 Apply here for SM2403


Course Overview

Format: The course comprises 7 days of training, delivered in 2 blocks. Day 1 is a full day and is either held in-person or online via Zoom, and the remaining 6 days take place via Zoom and are 2-hour sessions. Pre-course resources must be read/watched prior to attending Day 1 of the training. 

Assessment:  Written portfolio submitted online.

Price: £845 per learner*

*We are delighted to announce that, following an open competition, we have been awarded funding from the Ministry of Justice to provide training for new and existing ISVAs, IDVAs, and Service Managers. 

SM2402 is the last cohort that is included into this reduced costing for full price places in 2024.

With this provision, we are able to offer 90% discount for subsidies as per below:

Service Manager

Previous Rate

MOJ New Rate

Standard Subsidy** 



Super Subsidy** 




**Subsidies:  We are committed to supporting smaller and specialist services to access our courses. To help facilitate this, we offer a fixed number of subsidies (on two tiers) for services with an annual income of less than £1 million (£60 per learner) and less than £500,000 (£35 per learner). We use information on the application form to determine who to award the subsidised spaces to.

Time Commitment:

Pre attendance requirements – 1.5 hours

Online classroom - 18.5 hours

Video learning - 2 hours

Written assessment and Self-study - 98 hours

Total qualification time - 120 hours


If you are a professional in Wales and are interested in the SafeLives Service Managers' courses please visit here 

SafeLives is an equal opportunity training provider that is committed to diversity and inclusion. If you need any adaptations or support to complete an application form please email training@safelives.org.uk or call 0117 403 3224


Find out more