For domestic abuse service managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement


Service Manager spring 2021 course 

Due to Covid-19, our Service Managers' training will be delivered entirely online, via Zoom. We made the decision to adapt the training course for online delivery and we have successfully done so over two Service Managers' courses that we delivered last Autumn 2020 and early spring 2021

Morning course: 10am - 11.30am on each of the above days -  Course fully booked

We are currently reviewing application - we will be back in touch shortly.


Block 1:  

Thursday 20 May 2021
Thursday  27 May 2021
Thursday 3rd June 2021
Wednesday 9th June 2021
Thursday 17th June 2021

Block 2:  

Thursday 8st July 2021
Wednesday 14th July 2021


Written assessment submitted after online attendance. 


Places on this morning course are £795 per person. We’re pleased to be offering a limited number of subsidised places at £595 for charities with an annual income of less than £1million. These are very limited and will be allocated on a first come, first served basis.  


No free but  interested in the next intake?  Register your interest in a future Service Manager course.


Find out more