For domestic abuse service managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement

How to Apply

We are pleased to announce that we now have confirmed dates for the next Service Managers' training courses.

Due to Covid-19, Service Manager training will be delivered entirely online, via Zoom. We made the decision to adapt the training course for online delivery and we have successfully done so over two Service Managers' courses that we delivered last Autumn 2020. 

We are going to be running two Service Managers' courses (one in the morning, one in the afternoon) on the following dates:

Block 1:  

Thursday 25th February 2021 

Thursday 4th March 2021 

Thursday 11th March 2021 

Thursday 18th March 2021 

Thursday 25th March 2021 

Block 2:  

Thursday 22nd April 2021 

Thursday 29th April 2021 


Written assessment submitted after online attendance. 


1. Open Morning course: 10am - 11.30am on each of the above days.

Places on this morning course are £795 per person. We’re pleased to be offering a limited number of subsidised places at £595 for charities with an annual income of less than £1million. These are very limited and will be allocated on a first come, first served basis.  

Applications for the Open morning course open on Wednesday 20th January at 12pm - please check back on this page at this date & time in order to submit an application to attend this course.


2. Wales Afternoon course: 1pm - 2.30pm on each of the above days.

This afternoon course is being fully-funded by and being delivered on behalf of the Welsh Government, and is exclusively for Wales-based practitioners. Places on this Wales afternoon course are free.You must be based in Wales in order to be accepted onto this Wales afternoon course. If this does not apply to you, please refer to the open morning course above.

Applications for the Wales afternoon course open on Wednesday 20th January at 12pm - please check back on this page at this date & time in order to submit an application to attend this course.


If you are interested in the next intake, you can Register your interest in a future Service Manager course.


Find out more