For domestic abuse service managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement

How to Apply

Due to Covid-19, Service Manager training will be delivered online. Please refer to the schedule below and the FAQs before applying.


Block 1:

Thursday 1st Oct 2020: 10:00 – 11.30

Thursday 8th Oct 2020: 10:00 – 11.30

Thursday 15th Oct 2020: 10:00 – 11.30

Thursday 22nd Oct 2020: 10:00 – 11.30

Thursday 29th Oct 2020: 10:00 – 11.30

Block 2:

Thursday 26th Nov 2020: 10:00 – 11.30

Thursday 3rd December 2020: 10:00 – 11.30


Written assessment submitted after online attendance.


If you are interested in the next intake, you can Register your interest in future Service Manager course.

Find out more