For domestic abuse service managers

Service management is a difficult job in a sector that is constantly evolving. Our training can help you keep up with the latest developments. 

Trainer in class

Our accredited training offers real, practical solutions on how to run an effective and sustainable domestic abuse service. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

As well as training for service managers, we also offer our Leading Lights accreditation for domestic abuse services. Leading Lights status is the mark of quality for domestic abuse services and is recognised by commissioners and funders across the UK.

About the training

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach.

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing.

Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

Key topics covered by the course include:

  • effective and safe governance

  • human resources and staff support

  • sustainability

  • the commissioning framework

  • multi-agency work

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

For those working in Wales: Group 5 of the National Training Framework includes those who manage specialist advocacy and support services for those experiencing violence against women, domestic abuse and sexual violence. Our Accredited Service Managers training is suitable for group 5 workers.  


Learner feedback

Training was informative and well pitched. I particularly liked sharing good practice ideas and opportunities to discuss with other services

Really helpful on developing service

The training forces you to evaluate your service and practices, your own style of supervision and helps you identify areas for improvement


Service Manager Autumn 2022 course

Applications are now open until 12:00pm on 7th July

Please click here to apply


Course Details

Assessment:  Written assessment submitted after online attendance. 

*The course comprises 7 session in-room raining, delivered in 2 blocks; e-learning module which must be completed prior to attending  block 1 of  the training; and the completion of an assessed portfolio that is submitted online - please refers to time commitment

Price: £795 per learner 

*Subsidies:  We are committed to supporting smaller and specialist services to access our courses. To help facilitate this, we offer a fixed number of subsidies (on two tiers) for services with an annual income of less than £1 million (£550 per learner) and less than £500,000 (£300 per learner).We use information on the application form to determine who to award the subsidised spaces to.

Time Commitment:

Pre attendance requirements - 5 hours

Online classroom - 10.5 hours

Video learning - 2 hours 

Written assessment and Self-study - 102.5 hours

Total qualification time - 120 hours 


Course Dates and Times:

We will be running 2 courses this Autumn. You will be asked which option you are available to attend during the application process.


Wednesday 14th September    Timings: 9:30am – 16:00pm*

Thursday 22nd September        Timings: 9:30am – 11:30am

Thursday 29th September         Timings: 9:30am – 11:30am

Thursday 6th October                Timings: 9:30am – 11:30am

Thursday 13th October              Timings: 9:30am – 11:30am

Thursday 17th November         Timings: 9:30am – 11:30am

Thursday 24th November         Timings: 9:30am – 11:30am


*(Please note this day is face to face training at a Bristol Venue TBC)

** You must attend all 7 sessions



Thursday 15th September    Timings: 9:30am – 16:00pm*

Thursday 22nd September        Timings: 1:00pm – 3:00pm

Thursday 29th September         Timings: 1:00pm – 3:00pm

Thursday 6th October                Timings: 1:00pm – 3:00pm

Thursday 13th October              Timings: 1:00pm – 3:00pm

Thursday 17th November          Timings: 1:00pm – 3:00pm

Thursday 24th November         Timings: 1:00pm – 3:00pm


*(Please note this day is face to face training at a Bristol Venue TBC)

** You must attend all 7 sessions


For future courses please register your interest here.

If you are a professional in Wales and are interested in the SafeLives Service Managers' courses please visit here 



Find out more