Key findings
Support should begin with preparation.
Professionals need relevant training and understanding of the whole person—including trauma, mental health, neurodivergence, and cultural identity.
Gathering information from multiple sources is essential.
Practitioners must consider the young person’s view, as well as that of the referrer, agencies, and family members—building a full picture of their circumstances and needs.
Building rapport is crucial to engagement and change.
Young people told us they’re more likely to engage when practitioners are honest, approachable, and non-judgemental. Trust is best built in relaxed, informal environments where the young person feels safe. Practitioners should reassure young people they will be working alongside them, showing how support can help them and how they will work together to achieve this.
Support should be adapted to the young person’s needs.
Sessions should be flexible, creative and delivered in a way that reflects the young person’s preferences, communication style and identity.
Families play a key role where harm has taken place in the home.
Support for parents alongside the young person helps shift blame, build understanding, and strengthen relationships.
Endings need to be planned and empowering.
Young people want clear information about when and why support will end, the chance to reflect on their progress, and a sense of closure that helps sustain change.